1. TERMS OF DELIVERY OF THE GOODS
Door-to-door delivery by courier DHL, VENIPAK, OMNIVA, DPD (on weekdays from 9:00 to 18:00)
When buying goods from this online store, delivery of goods within the European Union costs from 15 to 100 euros. To order delivery outside the European Union, click here
Delivery time by courier DHL, VENIPAK, OMNIVA, DPD to pick-up points:
Delivery time 1 – 8 working days. Delivery is carried out by courier on weekdays from Monday to Friday, excluding official holidays.
In order for fermtank.eu to ensure the fastest possible delivery, the client needs to provide the following information:
· Delivery is possible from 9:00 to 18:00. When placing an order, please take into account the time of ordering, and also indicate the address at which it is possible to receive an order in a given period of time.
· If possible, leave a more detailed delivery address, indicating additional information: for example, a code on the door, security, etc. If the delivery address is incorrect or inaccurate, the specified delivery time may be increased without notice.
· Please indicate the correct phone number so that the courier can contact at the specified delivery time. Usually, before delivery, the courier will send a message with the planned delivery time. Times shown are subject to change. If the phone number is incorrect, then the specified delivery time without notice may be increased.
During the transfer of the order, the courier has the right to ask you to show an identity document (passport, ID-card or driver’s license) to identify you, fixing the last 5 digits in the document.
Time of receipt of the order at the Fermtank.eu warehouse:
The order can be received at the “fermtank.eu” warehouse:
In “fermtank.eu” at Rankas street 4, Riga, phone number: +371 28440024
Working hours: on weekdays from 11:00 to 19:00, on weekends from 11:00 to 16:00.
Orders placed before 9:00 can be received on the same day from 14:00. If the order is placed after 9:00, you can receive it the next day. When receiving an order, please provide a document confirming your identity, as well as an order number or a printed order confirmation.
2. RETURN OF GOODS AND RULES OF REFUSAL
You have the right to refuse the goods within 14 days after receiving them by mailing them to the address below. The product must not be used or damaged. It must also be in its original packaging. Returns must be accompanied by a Return Form. The costs of shipping the goods are borne by the client.
Fermtank.eu undertakes to return the money for the goods to the current account indicated by the client.
Fermtank.eu refunds money for the purchased goods to the payer’s account within 10 days from the date of receiving the goods back. In some cases, refunds may take 30 days.
A precondition for a refund is the return of the goods to the fermtank.eu warehouse or receipt of confirmation that the goods have been sent back, depending on which of the actions was performed first.
The returned goods, together with the confirmation of the parcel and the return form, please send to the following address:
“BRAGON SIA”, Rankas iela 4, Riga, LV-1005, Latvija, marked “return of goods from the online store”
3. RETURN OF DAMAGED GOODS
If you have received a damaged product, please inform us about this at [email protected] and we will contact you to agree on the desired solution.